Support and Repair

Support & Repairs – NOT Drones ORO

1️⃣ Need Help? We’ve Got You Covered!

At NOT Drones Innovations Pvt Ltd, we’re committed to providing seamless support for your drone. Whether you need technical assistance, troubleshooting, repairs, or a warranty claim, this page will guide you through the process.

2️⃣ Warranty Coverage & Claims

🚀 Your NOT Drones ORO comes with a 6-month limited warranty, backed by Electrobotic Manufacturing Pvt Ltd. This warranty covers manufacturing defects but does not cover accidental damage, wear & tear, or user-related issues.

📄 Read the full warranty policy: Warranty Policy

🔧 Think your drone qualifies for a warranty claim? Submit a claim using the form below:
📌 Warranty Claim Form: Warranty Form

3️⃣ Repairs & Technical Support

Even if your drone is out of warranty or has suffered accidental damage, we’re here to help! Our service center offers affordable repair and maintenance services to get you back in the air.

💡 Get Technical Help:

  • Troubleshooting common issues
  • Firmware updates & software guidance
  • Flight setup & calibration assistance

💬 For technical support or repair inquiries, contact us:
📧 support@notdrones.com
📞 Customer Care: (+91)7757982973

4️⃣ How to Send Your Drone for Repair or Warranty Claim

If you need to send your drone to our authorized service center, follow these steps:

1️⃣ Submit a Warranty or Repair Request

2️⃣ Remove Accessories

  • Detach undamaged accessories, batteries, and memory cards (unless requested).

3️⃣ Pack Your Drone Securely

  • Use the original packaging or a secure box to prevent damage during transit.
  • Take photos of the packaging & tracking details for reference.

4️⃣ Ship to Our Service Center

📍 Service Center Address:
Electrobotic Manufacturing Pvt Ltd
BUILDING NO: B/GALA NO. 008,108,208,308 VEERAMWORLD,
SARVE NO -116/1/1 NR. HDFC BANK SONALE, BHADWAD GAON ROAD, SONALE VILLAGE
BHIWANDI, DIST. THANE - 421302, MAHARASHTRA.

📦 Shipping costs:

  • Warranty cases: Free return shipping if the claim is approved.
  • Non-warranty repairs: Customer pays for shipping.

📌 Once your drone is received, our engineers will inspect it and update you on the repair timeline.

5️⃣ What If My Warranty Claim Is Denied?

Don’t worry! 😊 Being an Indian manufacturing firm, we understand the importance of affordable repairs. If your warranty claim is denied, we will still offer you the best possible repair costs to ensure you get back to flying without worry.

💡 You will receive a detailed repair estimate, and our team will guide you through the most cost-effective solutions.

📩 For repair quotes or assistance, email us at support@notdrones.com.

6️⃣ Frequently Asked Questions (FAQs)

❓ How long does a repair take?
👉 7-14 business days, depending on the issue.

❓ What if my warranty claim is denied?
👉 We will offer you an affordable repair quote and the best possible solution.

❓ Do you offer drone servicing even if my drone is working fine?
👉 Yes! We provide preventive maintenance and inspections to keep your drone in top condition.

📍 More FAQs? Visit our Help Center: FAQ Page

📩 Need More Assistance? Contact Us!

📧 Customer Support Email: support@notdrones.com
📍 Service Center Address: Electrobotic Manufacturing Pvt Ltd
BUILDING NO: B/GALA NO. 008,108,208,308 VEERAMWORLD,
SARVE NO -116/1/1 NR. HDFC BANK SONALE, BHADWAD GAON ROAD, SONALE VILLAGE
BHIWANDI, DIST. THANE - 421302, MAHARASHTRA.
📞 Helpline: (+91)7757982973

🔗 For detailed warranty coverage, visit: Warranty Policy
📌 To claim your warranty, submit a request: Support Form