NOT ORO Drone Customer Service and Technical Support

We're here to help.

Lifetime Serviceability . Made in India

Report it

Report it

Expert diagnosis

Expert diagnosis

Ship to factory

Ship to factory

Inspection

Inspection

Approval & Repair

Approval & Repair

Satisfaction & Testing

Satisfaction & Testing

Dispatch

Dispatch

Need help? Submit a support ticket

Our support team is here to assist you with any questions or issues you're facing. Just fill out the form below and we'll get back to you as soon as possible.

The more details you provide, the quicker we can help resolve your request.

Maximum of 3 files can be uploaded and the file size must not exceed 20mb.

✅ Thank you for your submission!

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Battery Safety & Charging

Charge, store, and carry your battery safely — read before first use.

Read The Guide→

Need more help?

We're one tap away

Prefer to talk?

Skip the form. Message our team directly — real people who fly what they build.

Mon–Sat 10–7 PM IST

Chat on WhatsApp →

Setup Your First Flight

Watch our drone expert training session recorded for you. Learn and take your drone flying skills to the next level.

Watch Training Video →

Solve it yourself

Quick answers

Video Tutorials

Learn to fly in 10 minutes. Setup, first flight,camera settings, and advanced modes.

Watch tutorials →

Troubleshooting

Fix common issues: connection problems,calibration, camera, battery, GPS signal.

Browse issues →

Downloads

User manuals, firmware updates, NOT Fly app for Android and iOS.

Go to downloads →

Contact us

Get in touch

WhatsApp is the fastest way to reach us. We reply within 1 hour.

💬 WhatsApp

Talk to a drone expert

+91 70412 90981

Mon–Sat, 10am–7pm IST

✉ Email

support.not@electrobotic.in

Reply within 24-48 working hours

📞 Phone

+917757982973

Mon–Sat, 10am–7pm IST

Customer Feedback & Reviews

Click here to share your view.

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Frequently asked questions

Common questions

Getting Started

7 Q/A

Where do I download the NOT Fly app?

From the Downloads section of our website, or the product page. It supports Android 5.0+ and iOS 9.0+.

How do I calibrate the drone?

Complete compass and gyroscope calibration from the app (or the manual) before your first flight.

Can I fly using my phone?

Yes — the drone can be flown through the NOT Fly app as well as the remote.

Does it come with tutorials?

Yes, we provide manuals and video tutorials for setup and flying.

How do I set up my drone for the first flight?

Download the NOT Fly app, fully charge all batteries, head to an open outdoor area, and follow the 10-minute setup guide included with every order. Our WhatsApp team can help if you get stuck at any step.

Is the drone beginner-friendly?

Yes. Beginner mode limits height and distance so you can learn to fly safely.

What's included in the box?

NOT Drone, remote, battery, propellers, manual, charging cable, and protective shield.

Flying

7 Q/A

How long does the Nabhyan Pro 2.0 fly?

12–15 minutes per charge on its 1800mAh Li-Po battery — great for quick flights and learning.

What's the control and video range?

Up to ~1000m control range in open areas, with Wi-Fi live video up to ~200m.

What happens if the drone goes out of range?

It automatically returns to its takeoff point using GPS Return-to-Home (RTH).

Does it have obstacle avoidance?

Not on this model yet — our R&D team is working on it for future releases.

Is it waterproof?

No. Avoid flying in rain or wet conditions.

How do I track a lost drone?

The drone's built-in GPS helps you locate and retrieve it.

How long does the NOT ORO 4K fly per battery?

Up to 20 minutes on a single 7.4V 1600mAh battery (20–22 min in ideal conditions). Dual-battery combo: up to 40 minutes. Triple-battery combo: up to 60 minutes.

Camera

5 Q/A

What's the camera and gimbal setup?

A single camera on a 2-axis gimbal for stabilised, professional-grade aerial shots. [CONFIRM resolution for this model — see notes]

Does it record to my phone and SD card?

Yes, video records to both your phone and an SD card. An SD card is recommended for the best quality.

Can I take photos and videos?

Yes — from the app or the remote.

Does it support aerial photography?

Yes. The camera and gimbal are built for professional-grade aerial shots.

What resolution and frame rate does it shoot?

The source doc lists 2K (1440×2560), 8MP, 30 FPS for the 2K model — confirm the figures for the 4K before publishing.

Battery

3 Q/A

What battery does it use?

A 7.4V 1600mAh high-capacity Li-ion battery.

How long does it take to charge?

Roughly 2.5–3 hours with the included cable.

Can I buy extra batteries?

Yes, available on our website. Dual- and triple-battery combos extend flight time to 40 and 60 minutes.

Regulations

2 Q/A

Do I need a DGCA license to fly the NOT ORO 4K?

No. It weighs under 250g, classifying it as a nano drone under DGCA rules — no license, registration, or permit needed. You can fly up to 120m above ground level in uncontrolled airspace.

Where am I not allowed to fly?

Avoid military, airport, and government zones, and any DGCA no-fly areas. Always follow DGCA guidelines.

Orders

9 Q/A

How long does delivery take?

6–7 business days across India, free, with tracked shipment and WhatsApp updates at every stage.

Is No Cost EMI available?

Yes — from ₹4,666/month for 6 months on eligible credit and debit cards via Razorpay, at no extra cost.

Do you offer Cash on Delivery?

Partial COD, with 20% paid in advance to confirm and secure the order.

Why the 20% advance?

It confirms your order and keeps the transaction secure.

Can I change my delivery address after ordering?

Yes, but only before dispatch — contact support right away.

Do you offer express shipping?

Yes, for select locations.

What are the shipping charges?

They vary by location and delivery speed; you'll see them at checkout.

Can I check if you deliver to my PIN code?

Yes — enter your PIN code on the website to check serviceability.

Can a sales rep call me back?

Yes, fill out the contact form and the team will get in touch.

Warranty

7 Q/A

What does the warranty cover?

A 6-month limited warranty (backed by Electrobotic Manufacturing Pvt. Ltd.) covering manufacturing defects. It does not cover accidental damage, wear and tear, or user-related issues.

What if my drone is damaged in a crash?

Message us on WhatsApp — our tech team diagnoses remotely first. If it needs physical repair, you ship it to our Ahmedabad factory, we inspect within 24–48 hours, and send an estimated repair cost before proceeding.

Who pays return shipping?

For approved manufacturing-defect claims, we cover return shipping. For other repairs, the customer pays shipping.

How long does a repair take?

Typically 7–14 business days, depending on the issue.

What if my warranty claim is denied?

We'll still offer an affordable repair quote and the most cost-effective solution to get you flying again.

Do you service drones that are working fine?

Yes — we offer preventive maintenance and inspections.

Do you have a service center?

Yes, plus responsive customer support.

Getting Started

7 Q/A

Where do I download the NOT Fly app?

From the Downloads section of our website, or the product page. It supports Android 5.0+ and iOS 9.0+.

How do I calibrate the drone?

Complete compass and gyroscope calibration from the app (or the manual) before your first flight.

Can I fly using my phone?

Yes — the drone can be flown through the NOT Fly app as well as the remote.

Does it come with tutorials?

Yes, we provide manuals and video tutorials for setup and flying.

How do I set up my drone for the first flight?

Download the NOT Fly app, fully charge all batteries, head to an open outdoor area, and follow the 10-minute setup guide included with every order. Our WhatsApp team can help if you get stuck at any step.

Is the drone beginner-friendly?

Yes. Beginner mode limits height and distance so you can learn to fly safely.

What's included in the box?

NOT Drone, remote, battery, propellers, manual, charging cable, and protective shield.

Flying

7 Q/A

How long does the Nabhyan Pro 2.0 fly?

12–15 minutes per charge on its 1800mAh Li-Po battery — great for quick flights and learning.

What's the control and video range?

Up to ~1000m control range in open areas, with Wi-Fi live video up to ~200m.

What happens if the drone goes out of range?

It automatically returns to its takeoff point using GPS Return-to-Home (RTH).

Does it have obstacle avoidance?

Not on this model yet — our R&D team is working on it for future releases.

Is it waterproof?

No. Avoid flying in rain or wet conditions.

How do I track a lost drone?

The drone's built-in GPS helps you locate and retrieve it.

How long does the NOT ORO 4K fly per battery?

Up to 20 minutes on a single 7.4V 1600mAh battery (20–22 min in ideal conditions). Dual-battery combo: up to 40 minutes. Triple-battery combo: up to 60 minutes.

Camera

5 Q/A

What's the camera and gimbal setup?

A single camera on a 2-axis gimbal for stabilised, professional-grade aerial shots. [CONFIRM resolution for this model — see notes]

Does it record to my phone and SD card?

Yes, video records to both your phone and an SD card. An SD card is recommended for the best quality.

Can I take photos and videos?

Yes — from the app or the remote.

Does it support aerial photography?

Yes. The camera and gimbal are built for professional-grade aerial shots.

What resolution and frame rate does it shoot?

The source doc lists 2K (1440×2560), 8MP, 30 FPS for the 2K model — confirm the figures for the 4K before publishing.

Battery

3 Q/A

What battery does it use?

A 7.4V 1600mAh high-capacity Li-ion battery.

How long does it take to charge?

Roughly 2.5–3 hours with the included cable.

Can I buy extra batteries?

Yes, available on our website. Dual- and triple-battery combos extend flight time to 40 and 60 minutes.

Regulations

2 Q/A

Do I need a DGCA license to fly the NOT ORO 4K?

No. It weighs under 250g, classifying it as a nano drone under DGCA rules — no license, registration, or permit needed. You can fly up to 120m above ground level in uncontrolled airspace.

Where am I not allowed to fly?

Avoid military, airport, and government zones, and any DGCA no-fly areas. Always follow DGCA guidelines.

Orders

9 Q/A

How long does delivery take?

6–7 business days across India, free, with tracked shipment and WhatsApp updates at every stage.

Is No Cost EMI available?

Yes — from ₹4,666/month for 6 months on eligible credit and debit cards via Razorpay, at no extra cost.

Do you offer Cash on Delivery?

Partial COD, with 20% paid in advance to confirm and secure the order.

Why the 20% advance?

It confirms your order and keeps the transaction secure.

Can I change my delivery address after ordering?

Yes, but only before dispatch — contact support right away.

Do you offer express shipping?

Yes, for select locations.

What are the shipping charges?

They vary by location and delivery speed; you'll see them at checkout.

Can I check if you deliver to my PIN code?

Yes — enter your PIN code on the website to check serviceability.

Can a sales rep call me back?

Yes, fill out the contact form and the team will get in touch.

Warranty

7 Q/A

What does the warranty cover?

A 6-month limited warranty (backed by Electrobotic Manufacturing Pvt. Ltd.) covering manufacturing defects. It does not cover accidental damage, wear and tear, or user-related issues.

What if my drone is damaged in a crash?

Message us on WhatsApp — our tech team diagnoses remotely first. If it needs physical repair, you ship it to our Ahmedabad factory, we inspect within 24–48 hours, and send an estimated repair cost before proceeding.

Who pays return shipping?

For approved manufacturing-defect claims, we cover return shipping. For other repairs, the customer pays shipping.

How long does a repair take?

Typically 7–14 business days, depending on the issue.

What if my warranty claim is denied?

We'll still offer an affordable repair quote and the most cost-effective solution to get you flying again.

Do you service drones that are working fine?

Yes — we offer preventive maintenance and inspections.

Do you have a service center?

Yes, plus responsive customer support.

01

Report it

WhatsApp us or raise a ticket. Add a photo or video of the issue.

02

Expert diagnosis

Our tech team calls within 24–48 working hours and tries a remote fix first.

03

Ship to factory

If it needs hands-on work, send it to Ahmedabad. We inspect within 24–48 hours.

What did inspection find?
TRACK A

Manufacturing defect

Covered under warranty. You pay nothing.

04

Defect confirmed

Inspection finds a manufacturing fault — motor, board, gimbal, or structural.

FULLY COVERED
05

Repaired and Processing

Fixed and dispatched once it's confirmed. Parcel charges reimbursed. 24 to 48 working hours is the expected processing time.

TRACK B

Accidental damage

Crash, water, or wear. We quote before we fix.

04

Estimate sent

Inspection finds damage outside warranty. We send a clear repair quote.

QUOTE FIRST
05

You approve, then we repair

Nothing happens without your yes. Approve and pay — repair begins.

06

Satisfaction & Testing

Testing videos after repair will be shared by our drone experts to ensure satisfaction and quality assurance.

07

Back in your hands

Tracked shipment to your door — with WhatsApp updates the whole way.