GENERAL QUESTIONS
1. Is the drone made in India?
Yes, we are a trusted Indian drone manufacturer based in Ahmedabad and Mumbai. All our drones are proudly made and shipped from India.
2. Are you a scammer?
No, we are a verified Indian brand with years of experience, genuine customer reviews, and dedicated support.
3. Where is your factory located?
Our factory is based in Mumbai, and drones are shipped to your doorstep directly from the factory. We deliver across India.
4. Can I buy directly from the factory?
We do not sell directly from the factory.
Please purchase through our official website: https://notdrones.com
5. Do you sell DJI drones?
No, we manufacture and sell our own brand: NOT Drone.
6. How long have you been in business?
We have over 7 years of experience in the drone industry.
7. Are your payment methods secure?
Yes, we use secure payment gateways to protect your transactions.
PRODUCT SPECIFICATIONS
1. Does the drone have a recording feature?
Yes, it supports 2K video recording to both your phone and SD card.
2. Does the drone support aerial photography?
Yes, the 2K camera and gimbal allow professional-grade aerial shots.
3. Does this drone have obstacle avoidance?
No, this model doesn't support obstacle avoidance, but our R&D team is working on it for future updates.
4. What is the camera resolution and FPS?
Resolution: 2K (1440x2560), 8MP | Frame Rate: 30 FPS
5. What kind of battery is used?
7.4V, 1600mAh high-capacity Li-ion battery.
6. What is the control and video range?
Wi-Fi Camera live view range: ~200m | Drone control range: ~1000m (open area)
7. Is it waterproof?
No, this drone is not waterproof. Avoid flying in rain.
9. How many cameras does the drone have?
One 2K camera with a 2-axis gimbal.
10. What kind of motor is used?
Brushless motors for better stability and long life.
11. What happens if the drone goes out of range?
It automatically returns to the last takeoff point using GPS RTH.
12. What are the special features?
* GPS Follow Me
* Gesture Control
* Waypoint Navigation (up to 16 points)
* Auto Return (RTH)
* VR Flight Mode
* Time-lapse & Zoom functions
ORDER & DELIVERY
1. Can I change my delivery address after ordering?
Yes, but only before dispatch. Contact our support team immediately for assistance.
2. What is the typical delivery time?
Delivery takes 3–7 business days, depending on your location.
3. Do you offer express shipping?
Yes, express delivery is available for select locations.
4. What are the shipping charges?
Shipping charges vary by location and delivery speed. You can check this at checkout.
5. Can I track if delivery is available to my PIN code?
Yes, enter your PIN code on our website to check serviceability.
6. Do you offer 100% Cash on Delivery (COD)?
No, we offer partial COD with 20% advance to ensure secure booking.
7. Why do I need to pay 20% in advance?
This confirms your order and ensures a secure transaction.
8. Can I get a callback from a sales representative?
Yes, please fill out the contact form on our website and our team will get in touch.
SETUP & OPERATION
1. Does the drone come with a tutorial?
Yes, we provide manuals and video tutorials for setup and flying.
2. How do I calibrate the drone?
Use the app or manual to complete compass and gyroscope calibration before flying.
3. Is it beginner-friendly?
Yes, beginner mode limits height and distance for safe learning.
4. How do I take photos or videos?
Via the app or using the remote control. SD card is recommended for 2K quality.
5. Can I control the drone with my mobile?
Yes, the drone can be controlled through our mobile app.
6. Is the drone compatible with both Android and iOS?
Yes, it supports Android 5.0+ and iOS 9.0+.
7. What is included in the drone box?
NOT Drone, Remote, Battery, Propellers, Manual, Charging cable, and Protective Shield.
8. Where can I download the app?
The app link is available on our website under the downloads or product section.
SAFETY & SERVICE
1. Does this drone require a license?
No, it is a Nano-category drone and doesn’t require a license for personal use in India. Avoid flying in no-fly zones.
2. Which areas are restricted for flying?
Avoid military, airport, and government zones. Always follow DGCA guidelines.
3. Do you have a service center?
Yes, we have service centers and responsive customer support.
4. Who bears shipping if the drone is defective?
If it's a manufacturing defect, we bear the return cost. For other issues, the customer is responsible.
5. How do I track a lost drone?
Our drone includes a GPS tracking system to help retrieve it.
BATTERY & CHARGING
1. How long does the drone battery last?
The drone offers 20–25 minutes of flying time on a full charge.
2. How long does it take to fully charge the drone battery?
Charging time is approximately 2.5 to 3 hours using the provided cable.
3. Can I buy extra batteries?
Yes, you can purchase extra batteries from our website.
TROUBLESHOOTING
1. My drone isn’t taking off. What should I check?
Ensure calibration is complete, GPS lock is active, and propellers are installed correctly.
2. Drone is drifting in the air. Why?
Try recalibrating the compass and avoid interference from metal surroundings.
3. Remote not pairing with the drone.
Restart both devices, hold the sync button, and wait for steady LED.
4. What is the range of the drone?
Control range: Up to 1000 meters in open areas.
Live video transmission range via Wi-Fi: Up to 200 meters.
